A loss of civility can affect a company’s bottom line

Fri, 2017-03-24

For a word that seems so innocuous, it can cut disconcertingly deep: incivility.

In its least toxic form, it can simply darken your day.

When someone at work makes a snarky remark, or doesn’t look up from their desk when you’re trying to tell them something, it gives you a bad feeling. In fact, it drains the energy right out of your body. Instead of focusing on what you need to accomplish, your mind can easily go to shadowy places. And you might think, “To whom can I complain about what just happened? How can I retaliate? Wouldn’t it be wonderful if that person got fired!”