by John Baldoni | Forbes
“Civility pays. Those who are seen as civil are more likely to be viewed as leaders, and generally are more likely to perform well and succeed.”
For a person of my age these words — emailed to me by Christine Porath, an expert in the field of civility— ring true, almost cliché. For those just making their way in the world, I fear these words are as foreign to them as Mandarin is to me.
The rub is our world is becoming less civil. And it’s not just lack of customer service. It’s lack of service, in terms of respect for others that we have forgone. We have lost the sense of common courtesy. We have surrendered a world of comity for the chaos of clash and incivility.
As a result we are becoming more brash, more forward and more demanding. Courtesy is seen as quaint or even passé. Being pushy — even rude — is seen as normal behavior. Christine Porath, professor/researcher at the McDonough School of Business at Georgetown University, writes about these issues in her newest book, Mastering Civility: A Manifesto for the Workplace.